Privacy Policy
DG Demo Personal Data Protection

At DG Demo, we understand that member trust is our most valuable asset. That trust encompasses not only the security of financial transactions, but also the protection of the personal information you share with us.

We take a transparent approach to all matters concerning privacy. This means we do not collect more data than necessary, do not retain data longer than required, and do not share your information without a legitimate reason. Every decision involving members' personal data is made with care and accountability.

We collect various categories of personal data depending on how you interact with the dg demo platform. Below is a summary of the data we collect and its purpose:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data beyond what is required for standard KYC processes, and we do not request information irrelevant to the services we provide.

DG Demo collects your personal information through a variety of channels:

• Account registration — When you register a new account, you provide basic information such as your name, email, and phone number directly to us.
• Platform usage — When you play, make a deposit, or submit a withdrawal, our system automatically records that activity for security and compliance purposes.
• KYC Verification — You upload identity verification documents when required, especially before your first withdrawal is processed.
• Support communications — Any correspondence, complaints, or enquiries you send to our support team are also retained as part of your account records.
• Cookie Technology — Our website and app use cookies and similar tracking technologies to enhance user experience. Further details are explained in Section 7.
• Trusted third parties — In certain cases, we may receive information from payment processors or third-party identity verification providers that work with us.

Every piece of data we collect has a clear and legitimate purpose. DG Demo processes your personal information for the following purposes:

• Account management — To create, verify, and maintain your member account on the dg demo platform.
• Transaction processing — To process deposits, withdrawals, and other financial transactions securely and efficiently.
• Legal compliance — To fulfil compliance obligations under the PDPA, anti-money laundering (AML) regulations, and KYC requirements.
• Fraud prevention — To detect and investigate any suspicious or fraudulent activity that may involve your account.
• Service improvement — To analyse usage patterns in order to improve platform quality, user experience, and game offerings.
• Service communications — To send important notifications related to your account, policy changes, or security updates.
• Marketing (with consent) — To send promotional offers and bonus information exclusively to members who have given explicit consent.

DG Demo does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, in the following limited situations, we may need to share your information:

• Payment processors — Information that must be shared with payment service providers (such as banks and e-wallet operators) to process your transactions.
• KYC verification providers — Identity information is shared with trusted identity verification partners to meet compliance requirements.
• Legal requirements — We are required to disclose information to the relevant authorities when mandated by a court order or applicable law.
• Technical service providers — Infrastructure partners such as server hosting providers that help operate our platform, subject to strict confidentiality agreements.

All third parties we work with are required to comply with privacy and security standards equal to or exceeding our own. They are only permitted to process your data for specific and limited purposes.

DG Demo continuously invests in the latest security technologies and processes to ensure your personal data remains fully protected. Key security measures we employ include:

• Data-in-transit encryption using TLS 1.3 and 256-bit SSL protocols for all communications between your device and our servers.
• Data stored in server environments protected by multi-layered firewalls with strict access controls.
• Two-factor authentication (2FA) available for all member accounts for an additional layer of security.
• Real-time account activity monitoring to detect any unauthorised access attempts.
• Regular security audits conducted by independent third parties to identify and address system vulnerabilities.
• Ongoing privacy and security awareness training for all staff with access to member data.

The dg demo platform uses cookies and similar tracking technologies to enhance user experience and collect analytics data. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential cookies — Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance cookies — Collects information about how you use the platform to help us improve website efficiency and speed.
• Functional cookies — Stores your preferences such as language and display settings to deliver a more personalised experience.
• Analytics cookies — Helps us understand traffic patterns and user behaviour in aggregate and anonymous form for product improvement purposes.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect certain features of the dg demo platform.

Under Malaysia's PDPA and our privacy commitments, you have the following rights regarding your personal data:

• Right of Access — You have the right to obtain a copy of the personal data we hold about you at any time.
• Right to Rectification — You have the right to request correction of any inaccurate or incomplete data.
• Right to Erasure — You may request that we delete your data, subject to applicable legal compliance obligations.
• Right to Withdraw Consent — You may withdraw consent for data processing at any time, particularly regarding marketing communications.
• Right to Lodge a Complaint — You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your privacy rights have been violated.

DG Demo does not retain your personal data longer than necessary for the stated purposes or as required by law. Our general data retention guidelines are as follows:

• Active account data is retained for as long as your account remains active on the dg demo platform.
• Financial transaction records and gaming activity are retained for a minimum of 5 years for legal compliance and audit purposes.
• KYC documents are retained for 7 years after account closure, in accordance with anti-money laundering legal requirements.
• Customer support communication logs are retained for 2 years from the date of the last interaction.
• Analytics cookie data is collected anonymously and is not retained for more than 13 months.

Once the applicable retention period has expired, your data will be securely deleted or anonymised in accordance with established procedures.

The dg demo platform is an adult service intended solely for individuals aged 18 and above. We do not knowingly collect or process any personal data from minors.

Should we find that we have inadvertently collected information from a minor, we will take immediate action to delete that information and close the relevant account. Parents or guardians who are concerned that their child may have registered on our platform are encouraged to contact us promptly.

DG Demo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. We will notify you of any material amendments via:

• In-app or dg demo website notification.
• Email to the address registered to your account.
• Update the "Last Updated" date at the top of this document.

Continued use of the dg demo platform following notification of any amendments means you accept the updated policy. If you disagree with any changes, you have the right to close your account and request deletion of your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by DG Demo, we encourage you to reach out via the following channels:

• Live chat within the dg demo platform or app — available 24 hours a day, 7 days a week.
• Our official email at [email protected]
• Via the page FAQ our FAQ section for privacy-related questions.

We are committed to responding to all privacy-related enquiries within 3 business days and resolving any issues within 14 business days. Your satisfaction and trust are our top priority.